Privacy Policy

1. Introduction

Welcome to VOLTEIQ. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit service tickets, register products, or fill out partnership application forms.

2. Information We Collect

We may collect personal identification information in several ways, including when users visit our site, register a product, submit a service request, subscribe to newsletters, or fill out forms. Depending on the action, this may include:

• Identity & Contact Data: Name, email address, mobile number, mailing address, company name, city, state.
• Product & Technical Data: Product model, serial number, purchase date, installer details, and installation configurations.
• Usage & Interaction Data: Cookies, IP address, browsing behavior on our platform, search queries, and message descriptions.

3. How We Use Your Information

VOLTEIQ collects and uses personal information for the following business purposes:

• To register product warranties and validate safety policies.
• To process, coordinate, and dispatch technical service requests and field inspections.
• To review and coordinate regional partnership, dealership, and distributor applications.
• To improve customer service, technical troubleshooting pipelines, and R&D designs.
• To send periodic updates, product announcements, and electrical safety advice.

4. Sharing and Disclosure

We do not sell, trade, or rent users' personal identification information to third parties. We may share information with trusted third-party service providers (such as authorized local service centers, shipping carriers, and regional dealer networks) solely to fulfill warranties, service tickets, or dealership evaluations on our behalf.

5. Security of Your Data

We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

6. Cookies and Tracking

Our website may use "cookies" to enhance the user experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.

7. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact our legal support desk at legal@VOLTEIQ.com.